Baskin-robbins

I used to love this location but they keep getting worse. I order a single large oreo milkshake and the last 2 times it's been terrible. This time I had to go back in because it wasn't the right size. I get the right size and it's coffee..COFFEE I hate coffee. My receipt says milkshake not coffee. I'm just so fed up I drove away. I'm not returning.

I frequent this location for dunkin coffee on Sunday afternoon. Line is long for drive thru almost always. It was 20 mins last week. Need more helpers for the peak times to keep it moving. I give three stars only because the iced coffee 3 times now have been made too strong. Today was surprisingly good finally. Still they need help keeping the line moving.

Asked about a flavor the website had - the guy said they did not have it so asked if they had a similar one and he said no. Asked what flavors they had right now and he rudely said to come inside to see what they had. Then a lady came on the speaker saying they did have the similar one. We ordered that and they came dumped upside down in a bag and the lady did not say a single word besides giving the total. Not very pleased with the customer service - especially since we were the only ones in line at the drive up at the time.

I've been here a few times . Customer service is all right . Until tonight when I mentioned that my shake was like chocolate milk she told me it suppose b like that and rolled her eyes up at me. I get down the road and notice they didnt even put bananas in it. When I called the girl said theirs no one I could talk to and b happy to take my name and they will call me back. Last time i was here they just threw topping everywhere and had no care of what it look like or even tasted like I'm going to east peoria for now on

Customer service was not a priority. Both of the workers there got into an argument because the the young man was talking to his buddies instead of handling customers and said that he was taking their order which he was not. I also heard manager from the back yelling at them instead of handling situation calmly and also making sure line of customers were addressed. Very slow service and not enough attention to customers. Very disappointed. Would give less if I could.