Jack In The Box

I just visited, after having a bad experience at another Jack, and boy these guys are great! The guy at the drive-thru window (this is late at night by the way) greeted me nicely and even asked how I was doing! I have NEVER EVER had anyone from a fast food place ask me that. This is truly great service. They also move fast and although they had a line, they were fast enough to get all the cars moving quickly. Overall great service and very satisfied! P.S. food was fresh and tasty. Order was correct and included plenty of salsas for my tacos without me even asking! 😏

Poor Customer Service online orders TERRIBLE BAD they have messed up on my order 3or 4 times and 2 Times BACK TO BACK I ORDERED BACK to back meals both times they were messed up WRONG ORDERS MISSING ITEMS. I ORDERED THROUGH DOOR DASH (WHICH DOOR DASH would not REFUND ME OR CREDIT ME MY ORDER BACK DUE TO THIS JACK N BOX MESSED BOTH ORDERS UP IN SAME DAY THIS TOOK PLACE JANUARY 8TH 2022 AFTER 11PM AT NIGHT SO I WAS REFUND CREDIT FIRST ORDER BUT NOT SECOND REPLACE ORDER )I ORDERED 3 EGG ROLLS & LOADED MINI TACOS & OREO SHAKE I ASK for Silverware and Straws and sauces dip well FIRST TIME THEY SENT HOT RED LOOKING MINI TACOS FIRE HOT (REMEMBER I ASK FOR REGULAR LOADED MINI TACOS NO HOT )NEXT I ORDERED 3 EGG ROLLS WITH 4 DIPPING SAUCES (WELL EGG ROLLS WERE BURNT AND WASN'T FRESH OR RE FRIED TO WARM UP AND I RECEIVED NO DIPPING SAUCES AT ALL NO FORKS SPOON NO STRAWS & I ORDERED OREO LARGE SHAKE (WELL NO OREOS IT JUST PLAIN ICECREAM OR PLAIN SHAKE IM LIKE WOW I PAID FOR OREO SHAKE GOT PLAIN VANILLA SHAKE ) ALL THIS HAPPENED IN MY FIRST ORDER EVERYTHING WRONG MESSED UP I TRIED CALLING STORE IT GOES TO A RINGER THEY DON'T ANSWER PHONE AT ALL YES IM UPSET SO I CONTACTED DOORDASH REPORTED IT WELL THEY GAVE ME CREDIT I HAD TO THROW EVERYTHING IN THE TRASH WELL NEXT ORDER STILL JAN 8TH GOING ON JANUARY 9TH 2022 AT THIS STORE I RE ORDERED EVERYTHING SAME WAY I WANTED OREO SHAKE WITH NO WHIPCREAM NO CHERRY AND 3 EGG ROLLS AND MINI TACOS ASKED STRAW DIPPING SAUCES AND FORK SPOON (WELL THEY SEND ME OREO SHAKE WITH WHIPCREAM AND CHERRY (IM ALLERGIC WHIPCREAM AND CHERRY I ASK FOR NO WHIPCREAM NO CHERRY )THEN I CHECK EGG ROLLS AND TACOS I CONTACTED DOOR DASH THEY SAID BECAUSE THEY MESSED UP FIRST ORDER THEY COULDN'T REPLACE THEY MISTAKES NO REFUND OR CREDIT FOR SHAKE WOW 2 TIMES BACK TO BACK ( SOMEONE IS RESPONSIBLE FOR MY MEAL AND SHAKE IT SHOULD BE FIX RIGHT FIRST TIME )I WILL NEVER ORDER FROM THIS STORE AGAIN NOR THROUGH DOOR DASH FOR JACK N BOX ON PRESTON THEY DRIVERS SHOULD CHECK THEY FOOD.THIS SAD THAT I HAD TO TRASH BOTH ORDERS AND DRINK WASN'T MADE CORRECTLY I LOST MONEY TIME .

I just had the most atrocious fast food experience that I’ve had in a long time. The lady at the drive thru window was rude, didn’t get the order correct and never once thanked me or showed any glimmer of customer service skills. My daughters order was completely missing from the bag, the sauces I requested weren’t in the bag and the lady who served us sounded like her dog just died and that she was miserable. She also didn’t give me a receipt. I am throughly disappointed with this experience and I am too far away from the location to go back. My child is upset and I am too, frankly. They weren’t busy, their lack of care simply overtook the whole experience. I tried to call in and was sent to a voicemail box that was full. Awful.