Kfc

Where do I start? First and foremost I went through thier drive thru to get a quick dinner on a rainy Sunday night on 3/3/19 AND use my new Coupon's I got in the Mail. So I wanted to use the Coupon for: 1 Chicken Breast with 1 side and a Biscuit for Only $2.99, I was very excited because I love their Crispy Breast's and this was a Hell of a deal! However, when I requested it to be "crispy" and that I had no problem waiting, I was promptly told NO, they DON'T HAVE ANY MORE CHICKEN TO FRY UNTIL TOMORROW! ALL the Chicken they have has ALREADY BEEN COOKED! WAIT, WHAT? I can't believe at 8:04 PM (when they close at 11PM) 3 whole hour's before closing they DON'T have any more Chicken?! Come on now, if you believe that I have a Bridge in Brooklyn you might want! So since I really only eat thier "Crispy" recipe I asked if I order the $5 fill up of the Chicken Finger's could I get crispy and the answer was yes, so with that I reluctantly ordered that and she told me to drive around. I noticed there was only 1 car in the parking lot so they weren't busy, so I'm sure that these employees were just plain lazy on a Sunday night and started cleaning and shutting down early, 3 HOUR'S early!! There's absolutely NO EXCUSE to NOT HAVE or MAKE a "Crispy Chicken Breast"! Also, as I pulled away, I realized that I wasn't asked if I wanted the Mash potatoes or Fries and I looked at the box and they automatically gave me Mash so now I'm sure thier Fryer was already shut down! Well, as I get home and spending more money than I wanted to, I was disgusted because there was NOTHING CRISPY about the 3 very limp finger's! In fact, they were so bad (old, clearly fried forever ago) I only ate a 1/2 of one and fed the second half to my Dog! And the un-wanted Mash Potatoes barely filled the very thin container it was in! I never got asked what sauce (s) I wanted and NONE were given! A message to the Owner and Management of this KFC, RE-TRAIN your Staff! I'm also completing the "Survey" printed on the receipt, I hope if no one acts on THIS review that someone that reads the Survey will?! Photo's also taken!

There is one specific lady with a heavy accent that is always rude whether you deal with her in store or in the drive through and usually I let it go but today takes the cake !!!! I drove through the Drive through and tried to place an order at 10:29 to be told they are closed even though there store hours state open till 11 . I understand trying to leave work on time but refusing service to customers when it’s still business hours is beyond rude