Frankie Rowland's Steakhouse

I had high expectations coming in. I waited 20 minutes for my drink. The atmosphere was loud this day, with 4 men as if a ball game was on. No one said anything. So I ordered a steak it was seasoning well but ice cold along with the the sides. I sent the steak back twice along with the sides, which were ice cold. In addition, one of the assist servers wanted to be a comedian, while they were providing bad service and cold food. No manager check in on us are anything. When I go out to eat, I expected hot food prepared accordingly. I think that they can do better and they should be intention about doing better. If Chick fil A out performs you and your business is designed to provide superior service, then your managers, staff and cooks should look themselves in the mirror. So I wish that your business improve in these areas, good luck. But it will have to be for the next person because I want return.

We have been going to Frankie Rowland's for years and it WAS one of our favorite special occasion or high quality dinner establishments to patron. We went back this past month and sadly it was a totally different experience. We waited 20 min for our drink order to be taken. We had to ask for bread which came out cold and in pre-cut food service slices. The steaks were over cooked and over salted. The sides had mashed potatoes that tasted instant and were runny, the spinach was cold. The service used to be attentive, friendly and added to the atmosphere. Service seemed less attentive and much slower. This place is not worth the money. Sad to see a quality Roanoke establishment go so down hill in a couple of years.

Service is good. Everything else is bad. First impression is the bread. It taste like the bread is at least 2 month old. It’s a steakhouse, so I order stead. When the steak is served, it is over cooked, taste bitter. Told the server and they made us a new one. This time the outside is slightly over cooked, but better than last time, the center is under cooked, we ordered medium, the steak is medium rare. Cannot recommend this place. I give it overall a 2 star mainly for the service. The food doesn’t deserve even 1 star. Anyway, if you see this comment, you’d better find a outback or Texas.

We had a horrible experience at Frankie Rowland’s. The service was absolutely terrible, and the food is no better than your typical chain steakhouse. When we sat down, within 10 minutes the hostess came up to our table of 5 and told us we would need to be done by 7:30 because they had a party of 8 to seat and they needed our table. Asinine comment coming from a “5 star” restaurant. The wait staff was also terrible. They were rude, slow, inattentive and apathetic. We couldn’t even get all our food at the same time, and our coffee came after we were all finished eating desert. The steaks were average and incredibly overpriced. If you are looking for an overpriced meal with below average ambience and terrible service, you’ve found your place. If you value your time and money, take your business elsewhere. I’d give this dump negative stars if I could. Our group will never be back.

Took my daughter and her best friend to Frankie's for a birthday dinner. The staff was wonderful and this poor review in no way reflects upon them. The morning after our supper, we learned that all three of us were sick that night, throughout the night. We shared three dishes, the cheese plate, crab stuffed mushrooms and steamed asparagus. I called Frankie's that morning and left a nice message advising them that we had gotten sick and that they might consider checking on the food in question. No call back. No apology. Nothing. I won't be going back and I'm angry that I spent $440 only to get sick.

I know the common convention is that you don't go to a steakhouse unless you want steak. But the salmon was very good and we were mixed on the chicken dish. I thought it was just ok. My friend thought it was really good. Our sides of mashed potatoes and mushrooms were great and enough for sharing. We split the chocolate "lava" cake, but we both thought it was just ok. Our server, Angie, was fantastic and checked on us frequently. We couldn't give it 5 stars because we both thought that for the prices we paid, the food should have "wowed" us, and it didn't. We would return, but definitely try the steak the next time.