Southfield Grill

45 minutes to get food..left off side of mashed potatoes..no roll...no fries with the burger even though they were ordered. It was busy...but dang really..when mentioning to waitress..she did offer the missing dides to go...but pointless as we were finished eating. I cannot reccomend anyone to go here!

Not a great experience, but not necessarily awful either. My wife and I arrived about 10:45 on a Saturday morning for breakfast and the place was packed, but we only had to wait about 10 minutes to sit down. We both ordered some biscuits and gravy and some hash browns, then the wait began. After 30 minutes of seeing only 3 orders delivered to tables, but probably a dozen or so to-go orders pushed out of the kitchen, and seeing at least 5 other tables without food that we knew ordered before us, we had to tell our waitress that we would need to have our food to-go because we wouldn’t have time to eat there knowing it would still be quite a while before we got our food. I’d also seen one angry gentleman complain to a waitress about the wait and leave without his food. Fifteen minutes later, our waitress jumped us ahead in line (those other tables mentioned before still did not have their food while another couple to-go orders went out) and prepped our to-go plates herself in the kitchen. She did make it right and did not charge us for our food so I tipped what would’ve been probably 40% on the bill because of that. When we ate the food…it was not worth that wait. It wasn’t bad necessarily, just OK. The biscuits were good, but the gravy was somewhat bland and runny. By the way, the wait time isn’t exaggerated, they write the time they take the order on the ticket. That was 10:59 and we left at 11:47. If the waitress hadn’t jumped us ahead, here’s a good chance it wouldn’t been another 20 minutes or more for us to get our food. The owner really should know to shut off online ordering when the place is that slammed. It’s not fair to customers dining-in or the waitresses as it takes money out of their pockets. And those waitress clearly are awesome as they are friendly as can be while they’re running all over the place. We may try it again, because the pictures of some of the other food look amazing, but it’ll have to be spur-of-the-moment when the parking lot isn’t full.