Cracker Barrel

This was my first time eating here but not for my significant other he had been here his whole life. We didn’t wait long maybe 15 minutes and walked around the general store. Faith was our server. We sat down for 10 minutes before she came to our table and took our drink order. Then she disappeared for 10 more minutes no drinks yet. She didn’t know anything about menu items when it came down to items for allergies. If we asked for something she told us hold on she had to go “ drop food for the other table” we were just like oh okay. She walked past many times saying things to us but we didn’t understand. She then apologized to her other tables around us about things. she spilt our drinks and left her tablet on our table. She was very rude when We were trying to order she kept cutting us up and telling us “ hold up start over” we literally ordered French toast. We asked for biscuits to come out before our meal and she said “ they come with your meal” and we replied we know can we have them before and she rolled her eyes. As soon as she walked away I asked someone for the manager. I’m sorry but I cannot deal a server being rude and cutting me off when I’m asking a question or trying to tell you my order. The manager came by and apologized and switched our server to Kimberly. I never did get the manager’s name.Kimberly immediately brought out our biscuits and her favorite jam it was amazing. Kimberly’s attitude and service was 100% better than Faith’s. I like the general store it was a easy way to kill time and we found some items we liked and bought. There was items from toys to candies to homely items and seasonal decorations. The food at Cracker Barrel was not impressive. The bacon and fried apples were the best items. The French toast was so dense and soggy it was like they didn’t cook it long enough we barely could eat half of it. My fruit bowl was pitiful just a couple pieces of fruit. The service from Kimberly was the best part. But faith and the food was very disappointing. If we come back we will come for lunch for dinner and ask to be in a table for Kimberly.

This is my first time ordering from this place and I use doordash. I eat with my eyes my pancakes look disgusted.This is embarrassing.And I have trash in my bag one glove and they did not give me my silverware GO TO IHOP...I TASTE DRY EGGS. This business need to close or find a CHEF Misleading on peach cobbler NO vanilla ice cream this was a waste of my money... the locations in Shreveport, Louisiana. There's no need for you to respond telling to email you. Check the location and it happen today.

I wasn't very happy with my visit today. Turkey and Dressing was the special. It usually comes with sweet potato casserole. I asked if I could get something else and the server agreed. That was a bright spot at least. My husband likes his catfish and fries on the salty side. So, he was pleased in that regard. Another bright spot. About 15-20 minutes after ordering the server came out to say we were waiting on dressing and dropped off biscuits that were lightly burned. (They were replaced after requested). The server was gone before I could ask him to please bring everything else out. It took another 10 minutes for the meals to come out - without gravy for the turkey. The turkey was very dried out and everything was over salted. I didn't eat the turnip greens because of that. The okra wasn't crisp. My husband got a tea refill but the server forgot mine. We never received ketchup, a tea refill, vinegar for the greens or the gravy. The server came out at then end of the meal and asked how it was. I picked up a small piece of turkey and clinked it against the plate. He immediately went to speak with the manager. Our server was very nice but seemed rushed. The manager didn't make time to come to our bbn table. However, the server came out to say the manager had written off our drinks. That didn't make up for a terrible meal but it was a nice gesture.

I would like to bring the terribleness of this place on the pandemic and I'm sure that has affected the quality of service they are able to provide. Truthfully though, I've lived in this city the majority of my life and I keep going back here because every once in a while my kids get a wild hair. Service is consistently bad, food is consistently incorrect. Last time I was there we ordered hot tea, we were brought an empty teapot and a tea bag and never provided hot water. (Even though we asked). Not sure what they wanted us to do. We ordered eggs inside of toast and were served scrambled eggs with sliced cheese , thrown on top of a piece of toast with just with a piece of the bread cut out of the middle. Was not like the menu described at all. We were also only provided 2 sets of silverware, 2 plates fir biscuits (ethic I had to ask for), and 2 drinks even though there were 3 people in the party from the get go. Had to ask repeatedly to get the 3rd person served. This was just the most recent experience but as I've mentioned, service has been bad there for years, and it is not improving.

As always, was a superb experience and our waiter was perfect! I wish I could remember his name, but we went to the Shreveport, LA location Memorial Day about 5pm, and the gentleman mentioned it was his birthday. Please figure out who it was and give him kudos! He had the best smile and the most helpful demeanor. The store was great, and the cashiers were very sweet. Highly recommend!

The service was alright. Our waitress was good but very veryyyy slow. The food came out quickly. But the mashed potatoes looked like they had been under a heating lamp all day. And half the stuff that was on the menu the lady said they didn't do any more. So why is the menu not updated?? Other than that it was decent. 7 of us ate for 100 dollars so can't beat that

We moved here 6 months ago and frequent this Shreveport location. Everytime we have ordered- our order has been wrong! Usually they ‘fix’ the issue and throw in some clumped up dried out veggie sides. Last night the girl didnt even put our order in the puter so we had to wait 30 mins longer once we got there to pick our order up. That broke the camels back, my fried chicken patty for my salad was like chicken-jerky, tough as nails! We also had ‘turkey n dressin’- the dressin’ was all dried up so im not sure if it was from last Thanksgiving or the one before that. We will continue to eat cracker barrel but NEVVVVVER at this location again. WARNING- dont eat at this one if you want fresh food and friendly customer service. Dont waste your $$$ because we feel like we have made a bad ‘investment’ by making excuses for their poor service every time! 👎👎