We Olive & Wine Bar

Love the food, wine and cheeses they offer but… Food is a tad pricey and service is ALWAYS lacking. I am hardly ever asked if I am a member with them before they bring my check, can take a long time to order food, sometimes food is not brought out at the same time, also usually end up having to call someone else to get something for us instead of our waiter assigned to us. Most of this is just aggravating because the place is so small so you end up making eye contact with some of the waiters/waitresses and they just go back to talking etc. when they are probably only assigned 2-4 small tables. I always take these things into consideration when a place is packed or has a lot of online orders etc. but for how many times I’ve been sometimes even when I come with a few friends and it’s decently busy I get better service vs just me and my boyfriend and only 2 other guests.

Well, the first time we brought our service dog, we were shamed and told we had to leave. We were told since she did not have a service vest, she would not be welcomed. I told them because of the hot temps she did better without the vest. They insisted that if she did not don a vest she would need to leave. Then, just recently, we decided to revisit and give them a second chance. We noticed the table ahead of us having several (3) bottles of wine. We proceeded to order 3 glasses of wine (1 bottle) and they said we could not order

We visited here today for the first time. They seemed overwhelmed and we had to ask for our drinks and ask if we could order. Once they told us to get seated, no one asked us. when we ordered we were told, well, it will be a wait because we are a one oven kitchen and busy today. Ok. Understandable. We asked how long and was told 20 minutes. We ordered one flatbread and we wanted other things but again, no one was really waiting on us and it took the one flatbread over an hour to come out. Some people had been there 2 hours by this time came up and asked for their ticket and asked the flatbread they never got be removed because they needed to leave. They were told it's almost ready and they handed it to them in a to go box. Another couple asked for their ticket for just their drinks after their order wasn't taken for 30 minutes and the staff acted like she was the one being rude. We had gotten a mimosa and had to ask for water and napkins when the flatbread came. Later we asked for our ticket after they never brought it. The one item we got was delicious. But for these prices for food and tastings , I expect a better experience from staff. the person who appeared to be managing was snarky to several cuatomers when spoken to. The other staff seemed nice but disorganized and overwhelmed. And the final blow....NOT ONE APOLOGY WAS OFFERED. In the two hours we were there not one time did they apologize. Understaffing or a busy day is understandable. But to not say ,I'm sorry. Or comp someone a tasting or a flatbread after they have said , never mind we are done eating or I apologize it was an. Hour for your food and not even offer water, is a choice to not give good service. And, as we exited, all the tables outside were piled with dirty dishes.

I understand everyone is short staffed but they did not try to make people feel welcome. Service was horrible and you had to ask several times for water. The ladies who were working were courteous to certain customers versus others. Disappointing because I had friends in town and it was a bad experience for them.

My first visit and it was delightful. Kourtney was so helpful with the wine choices for the tasting. The snacks were DELISH. I tried the ewephoria cheese and it was sweet and salty ... a great combination. Kourtney was great!!! She was very informative when suggesting which wine to sample - the sweet wines were my choice!!! I will definitely pay another visit when in Shreveport