Captain D's

I have been going to this location for many years, probably 25 , today we ordered our food, 2 piece fish etc. The food came, I cut into the fish and it looked like chicken, say what! Went back to register to ask if it was fish????...why yes she said, we can't get flounder so we are serving you swai...yet no one in the building is bothering to tell the customer they are getting a different product than was advertised. I would have been more acceptable of this had they let me make the decision, and no I did not like the taste or texture!

I'm very patient when it comes to things, and after 3 visits I'm ready to leave this review. **all 3 visits were in the drive thru** Sadly I'm going to start off with the things that need attention... Out of my 3 visits only 1 time could the person taking my order understand (hear) me. There is something up with the microphone at the drive thru menu board. The person that handed out my food were always "sad". I did come at various times, and they weren't busy in the drive thru, so that was just weird to me. All 3 times I ordered catfish. I'm happy they cook the catfish made to order, but they should communicate that, not just with me, but to everyone. It's a drive thru, most people expect speedy service in a drive thru. Lastly be upbeat and say hello, sorry for your wait, please come back... something! 🙂 Oh and the visit today (receipt pictured) they hadn't opened the window yet and it took the manager a bit to open it.... might want to look at that. 🙂 Now to the good.... The food and drinks were amazing! Fresh catfish everytime I've ordered it. All food was hot and very tasty! Each time my orders were over $13. I'm not upset by any means... maybe some coaching is needed at this location.