The Bulgogi

BAD SERVICE!!!! Staffs are extremely rude, disrespectful and unprofessional. The servers showed attitude at very beginning. We are the first group coming, so there is nothing to be angry or need to behaved badly like that. It is also really hard to ask for something like side dishes, grill changing, or sauce. Because all we can receive are stares, eye rolls, rude facial expressions. We tried to be nice, but they were so unbelievable. It is so disappointed when I introduced this place to my co-workers. ‘Amazing’😑😑😑 There is nothing can call ‘hospitality’. It is a shame for this place. No doubt when they shut their Strathfield branch. With this kind of service, I wonder why they are still opening. Don’t blame on Covid recovery. Because it is your service, you have to be aware of it. I don’t recommend this place. Vote down 100%. Thanks

A 2 star experience at best. Food was in poor proportions for price and the food was very expensive to begin with. Service was lacking, the employees kept turning our grills off when our meat was still cooking, almost spilt a dish on us and got our order wrong. I would not recommend this place if you want a good KBBQ experience.

Zero ventilation. No windows nor smoke ventilation pipes. We had a big group over multiple tables and the staff were incredibly rude. Refusing to serve us and throwing an attitude of every question we had yelling at us. Food did not come after multiple asks and they ended up giving it to another table without any apology. Incredibly disappointing experience.

The place advertised to open at 5pm. Walked past 3 times and the doors were not opened until 5.17pm. When we went in the waiter rudely ordered to sit down next to the counter for "5 minutes". 15 minutes later we were escorted to our table. Never have I been to a restaurant that did not honour their opening time nor staff feeling obliged to attend to the customer - never!! There was even another couple waiting before us and they casually strolled around getting ready. The phone calls were also ignored as it kept ringing without anyone answering. Somehow I think the manager is on holidays and the staff could not care less. The Spicy Seafood Tofu Hotpot was average at best and contained 2 small prawns, and a few pippis and a cube of squid with an abundance of tofu to fill the space. The Hot Stone Bowl Bimbimbap was lacking in size and condiments but tasted ok. This use to be called The Bugolgi and infact is still owned by the same company. It appears the poor service run through this entire company if you read through the reviews of the Chatswood branch. The only redeeming feature is the quality of the dishes at the Chatswood branch. Sadly, I could not say the same about this branch! Would not recommend to anyone!