Elaine's Bagels

I am sad I tried Elaine’s after all the years. I remember going years ago and having a great experience. I had attempted to order some bagels, half dozen with cream cheese and a pastry. Unbeknownst to me, they were out of some items. So the items I wanted were canceled, and I got bagels that I did not order, no cream cheese and a different pastry.

Ever since this place changed ownership immediately everything was horrible, we miss the old owners. The bagels are very bad and don’t taste or look like they did. It is sad how anyone thinks that they can take over a business and run it like it used to. I am very surprised that this place is still open. Went there a few times after the new owners took over, the bagels don’t taste the same at all. It is really sad how they totally killed this business when new owners took over.

I was not impressed with this bagel shop. The bagel was really dry and chewy. It was not fresh at all. I ordered it with turkey and cheese; I have no complaints with the turkey and cheese part of the bagel. I was just really bummed out at how dry the bagel was. If it were more fresh, it would have changed the satisfaction in my experience here. I may give this bagel shop another chance because I have had Elaine's Bagels before, and it was a better experience at different locations. Hopefully next time is a better experience.

Woman working was making peoples sandwiches while using the same gloves she used to handle money/the register. I asked her to please change her gloves. She put 1 plastic glove on top of her dirty glove (left the other hand the same) and then proceeded to use that glove anyways to handle the register before finishing assembling the sandwich. Common sense is not being used here. Also, a lot of the ingredients are microwaved anyways so I would take my business elsewhere

I’ve heard good things about Elaine’s and I am all about supporting a local business. However, the young woman behind the counter was extremely rude- was on her cell phone the entire time I was in this establishment and quick to cash me out when in fact I was interested in purchasing another item- which was not labeled so I had to ask the flavors, which clearly was an inconvenience for her to stop her conversation again. Not happy. Learn good customer service, please. My first time here and I’m definitely not in a rush to go back.