Arby's

We just left. The manager on duty had a decent attitude towards everyone. Grayish hair, a little longer. Lots of aggression and attitude in his voice. Talked about how franchises make things wrong so that messes things up for them. Asked if we lived around the area which we found creepy. Then told a customer "how do you forget your name". The customer was an Indian truck driver and looked upset after the comment. The food was acceptable but this manager is burnt out. Get someone with a positive mindset who doesnt talk down to customers and employees and the entire store could change for the better.

I was just in Arby’s to order some food like I do every week. I’m a truck driver who stops in literally every week. I never stopped in here at night usually during the day. Today made me want to never stop here again. The young man taking my order with the blonde hair that was ear length was taking my order and I ordered 2 meals. One meal was the chicken tender 5 piece. I asked him if he can tell them to make them fresh. He said he will ask and see if they want to. I stood there about 2 minutes and he continued to take orders. Then my name was called to grab my food. I took the chicken out and of course not fresh or hot I told him I was a paying customer and when somebody orders there food a certain way he should make it that way. There was another taller man behind him with grey on his shirt I’m assuming he was the manager on duty was over hearing. The young man said sorry and that if they don’t have time they don’t have time. The other man asked why was going on I told him why happened and told him if they couldn’t make them fresh then to give me my money back. He grabbed the tenders threw them in the trash can with force and started slamming things around. When he gave me my tenders and I thanked him for remaking him he turned his back on me and walked away without a word. I can’t believe the employees here are so rude like that never has this happened to me here before. I tried looking at the name tag of the man who took my order it looked like it said Tyler.