Panera Bread

I ordered curbside and the woman shoved my food in my open window, thankfully I had my hand up ready to grab it or it would have gone all over me. The food tasted good but was thrown together very poorly, I got a wrap and it was folded over poorly so that I had thick tortilla in every bite. I won’t be going back.

The service was really bad, and they kicked innocent kids out although there was still much room left for other customers. Not only were they treating their student customers extremely bad, they split up friends, not caring if one had Panera. There is one employee who harassed the students constantly and watches them around for the second they finish their food they are kicked from the restaurant no matter if there are any new customers. There is just one employee however, the cashiers and everyone else was kind besides one solo employee who is on the lookout. This will drive away all business and we wish this employee would leave or calm down a bit. Very disappointed.

I just left the restaurant at 9:20pm on July 13th. First off, the food was absolutely terrible. I understand they are missing some ingredients but the food we received should not be served at full prices. It looked like something a five year old made. Second, we ordered food at 8:50pm to sit down and eat. The restaurant closes at 9:00pm. No one told me upon ordering that the place was closing. Then the manager comes over at 9:18pm saying “by the way, we’re closed so you gotta go” in the rudest tone possible. Like, cmon? Can’t she just say, “I’m sorry but we’re closed now. I hope you can…” I wouldn’t have paid $45 for the food if we couldn’t sit and eat it. I’m more than happy to leave when asked, but the terrible food and rude manager were really just a killer combo. Really, they gotta dump that manager. I’m done with all Paneras. I can go eat at Red Robin for the prices they charge and skip getting evicted from my table. Skip Panera. Eat McDonalds, it tastes better. Or better yet, put a slice of bologna on wonder bread and save yourself $45.

If I can give this place 0 stars I would. The manager at this location is HORRIBLE. She does not know how to talk to customers. I accidentally entered the wrong address for my order and when I called to have it fixed she told me is was all my fault and that she would not help me. Had she simply said she couldn’t do anything on her end, I would have understood, but her tone and word choice made me very unsettled. Whoever made her a manger should reconsider their decisions.

I don’t usually complain, but this is the second time my pickup order was wrong. I ordered 2 bowls of soup and got 2 small cups and one was Mac and cheese. Ordered tuna sandwich and there was more onions, tomatoes and lettuce and barely tasted any tuna. Two half sandwiches and 2 soups for $30.00 and the order was wrong is not worth it anymore.