Outback Steakhouse

The service was excellent all thanks to Kali and Erika. If it wasn’t for her, I would give this review a 1/5. The food took a long time to get out to us and our steak was cooked completely different from what was put in. Again, I could not say more about the service that we received she made our dinner more than worth while. ASK FOR KALI SHE IS THE BEST.

I have always had a great experience at this location except tonight. It took 65 minutes from placing the order till pick up, and the text saying your order is ready wasn't working. The staff said "that's weird". My order came 65 minutes after the order was placed. One steak. If I was the staff i would have called the manager to speak to a customer that waited over an hour for their curbside pick up. I ate the food. I don't want a refund. I called when I got home to speak to the manager but no one ever answered the call. I like the restaurant but I won't go back to this location.

The mac and cheese here is to die for. I loved it. The steak is always made exactly how I've ordered, the dry rub chicken wings are so tasty. They probably have one of the best barbecue sauce I've tasted in the local area. the waitress(er) is always super friendly, welcoming and helpful. Quick service. 10/10 would recommend and I will be returning. :) (Forgot to take photos of steak and Mac n cheese x( **)

I started off with a frozen peach something, it was awesome! We ordered the steak dip for an appetizer and unfortunately they were out of it, which is fine, so we subbed the blooming onion. I have never tried it and unfortunately it was not good in my opinion. But Jenna and Adora were super sweet and offered to comp it, which I really appreciated. Then my French onion soup came out and it was delicious. For a main course I ordered a special, the bourbon glazed steak with a baked sweet potato and Mac and cheese. The Mac was awesome as always, the potato tasted good but was undercooked, and the steak was medium when I ordered it very rare. Not to mention the sauce was just not good. All in all I was not impressed with the food tonight, and I’m usually a very avid supporter of Outback. But the service was outstanding and the food is the only reason it isn’t a 5 star review. Again, Jenna and Adora were the nicest people, we were taken care of well and I will of course be back.

So I ordered my food to go and it came all messed up my Steak wasn't cooked properly and my fries where not loaded as requested. However I called and complained and they where more than nice, they understood and treated me with the best customer service which made me not be as mad and cranky. The Manager Arielle was super polite and offered to help me by giving me gift card for there mistake. She understood and gave me the best customer service with out being rude. You can clearly tell how hard working she is and how good she treats her customers. I'm surely going to keep going to this restaurant because sometimes its not even about the food which is important as well, but she gave me the best customer service and treated me super nice and took care of my frustration and problems. This Manager deserves more than management she should be at the top of the chain and should get a raise. Because its people like this which keep the business afloat and trust me I will keep coming back as she treated me with respect and gave me the best customer service. To who is reading this I 100% recommend this restaurant specially this restaurant because they take good care of you. I also spoke to Shawn who is the upper manager and he treated me very nice as well and took my feedback regarding her hard working manager Arielle.