Captain D's

The time I went there was around 10:00pm on Saturday. They are supposed to close at 11pm. They even turned a customer through drive thru down. The woman at the drive thru seemed happy to tell me that they are closed until I told her I ordered online. Then she sounded disappointed. Just simply rude and unprofessional. I had 2 orders of 3 piece catfish dinners, mozzarella sticks, and a 2 piece fish dinner. Pretty sure they gave me catfish nuggets. Very small portions. I paid all of that money(35.00). Never again at this location.

I had a ver disturbing experience at your restaurant on Austell rd. I was there at 10am on my way to work waiting for the store to open at 10:30 so I can be the first in line and wouldn’t be late. I was parked in the parking spots near the ordering board. The manger came outside after an employee arrived and using very foul language started asking “who the **** is that? What **** the want?” He started towards my car so I rolled the window down told him I’m just waiting. He was so rude and nasty. Telling me I can’t be in the parking lot waiting, and I have to leave. I told him there is no law being broken waiting. He called the police. It was so horrible. I will never be a customer here again and I will tell everyone of this disgusting offense. Please get rid of that man if you want more business. He is driving away your customers.

I went for the first (and last!) time to this location. I noticed that the lobster roll was not in the bag. I called the store and spoke with the manager, who said her name is Shawn (female). She immediately acknowledged that they forgot to put the lobster roll in the bag. I asked for a refund to my credit card but she refused and was only willing to give me the missing lobster roll if I drove all the way back. She said, "I could only refund the whole order which I won't do because then you'll get free food." Unsatisfied, I asked if the store is a corporate or franchise location, which she didn't know. Shawna then gave me a name and number to call and said it's the owner (so I'm assuming this is a franchise store). Rebecca. I called and left a message. Never heard back. It's only $4.49 but it's still not right. Will not return to this location again. What a poor experience. (And I won't bother commenting on how awful the food was that I did actually receive!)

I went after a 12 hour work day, tired, hungry and when i pulled in no line to worry about so yes this was going to be ok. Well to my surprise the food was ice cold, i mean no heat to it at all. Needless to say i was extremely disappointed, still tired, still hungry. That food had no business coming to a customer like that, it's shameful, money lost, I'll never get that back and again i was very disappointed. I know Captain D's can do better, but on this particular day for me it was a disaster, my dog enjoyed it though.

The general manager Leo Smith was very unprofessional and very rude! I was otp with my daughter while she was about to order my food and he came on the speaker and said they not open yet (10:30) and it's going to be a while. My daughter asked how long it's going to be and he didn't respond after asking twice. So I put my daughter on hold and called and I told him my daughter is there and he immediately cut me off saying "and I told her that it's going to be a while yelling and he started to laugh like it's funny and said they didn't have no employees" and as I'm asking for his name he refused to give it to me and hung up! I called back and he told me his name was Leo Smith and said that he was the general manager. I will be calling corporate tomorrow Monday! This is unacceptable behavior and he does not deserve to be any type of manager acting like that! I also have the whole conversation recorded from the time my daughter pulled up to the speaker! I will be emailing to corporate that recording as well.

Captain d's is a go to place with me because I can always go there and get some grilled fish and some green vegetables sometimes it's a short wait while they prepare your food, but it's OK the food is always good. The people I can't say they real personable, they do their job that's what I can say they do their job. they're not overly friendly and they're not mean but they get the job done and that's all I need.

This location of Captain D’s is a great example of what “fast food” should be and the main reason for that is Catavia, she is professional, friendly and the reason why I go out of my way to visit this location. I hope Captain D’s realizes how valuable Catavia is as an employee. Food is always hot and tastes fresh, I highly recommend.

Yes yes yes I am here to update you guys I love Captain D’s I’ve been loving Captain D’s ever since I was a child and when I can tell you one thing I stay in the drive-through here it is the wait but not too long but I definitely will tell you this is worth the wait so it to another day if you are looking for a good quality cook food and I say Captain D’s please I love me some Captain D’s so please if you’re in the area go by and give them some business you would not be disappointed I promise you that