Bertucci's Italian Restaurant

Love the atmosphere and service is in a ballpark of their own. They make you feel like family. The GM, Ken came around to check in on us and had such a wonderful personality. We had also met Suzanne and, wow! Such a sweet soul! They definitely made our experience turn into something unexpected and we loved it! The food was drool worthy and my 6 year old absolutely loved the Mac and cheese. Such a successful visit, we will DEFINITELY be back!

Updating my response to reflect my experience last evening, 6/27/22. My wife and I went in for dinner, and there seemed to be only one member of the service staff taking orders over 3-4 tables, so the service was slow and she seemed in a rush, though she was very polite! We recieved rolls and oil from another member of the staff, but not plates, utensils, straws, or napkins. The mixed drinks we ordered were very sweet, the salads were wilted, and our appetizer never came out (although it was removed from the bill at our request). The entree pasta was pretty good. However, I'm not sure what of the meal it was, but neither my wife nor I felt very good after eating. In short, I believe additional attention is needed to: 1) Food and drink quality assurance. 2) Assuring adequate staff are available and that they are making sure tables are properly seated with what they need. I probably won't be returning for a while, and I'd advise others reading this to review other options along Route 44 until a commitment to improve quality is made.

I went there for a late lunch, as I had not eaten yet. They told me it would be about 10 minutes, but I waited over half an hour! Some kind Samaritan , another customer, offered me a piece of her pizza, just so I would not starve to death! (Kudos to her)! Now I recall why I never go to Bertucci’s anymore. It is the epitome of everything I dislike about Connecticut! Really & truly. I am being kind to give them 2 stars! And when I FINALLY got the food home, I did not like it!

We haven’t been to Bertucci’s in Avon for quite some time and were pleasantly surprised by the courteous waiter Christian who took care of us. Christian was very friendly and had a great sense of humor. Our dinner came timely and hot. He was very attentive and checked on us regularly to see if we needed anything. He recommended the limoncello cake which was delicious. We will be returning and hope to have Christian wait on us again..

I was in your establishment yesterday and we had Aaliyah as a server. She was awesome and we would definitely like to come back . But one thing that concerned me, was a man seemed to be in the kitchen area yelling very loud at a worker while banging an object . I don’t know what the worker did but I feel that was unacceptable, and no one should be yelled at like that in a place of business with customers in the restaurant (or ever). I didn’t feel comfortable having my young child hearing that. Makes me think if its a place I would want to dine at again…

This was our first visit to a Bertucci's and we enjoyed it. Had the sporky (sausage, ricotta) pizza, nice thin crust. Wife had chicken + broccoli pasta with a light lemon sauce. Daughter had fettuccine Alfredo, again not a heavy sauce. I had rigitoni with tomato sauce. It was full of onion and tomato pieces. Enough leftovers for lunch. This chain did a great job including top notch service!