Perkins Restaurant & Bakery

I ordered through Uber Eats and the item listed on the order, as well as the receipt, was completely wrong. When I called Perkins on 3rd street and spoke to Sean (Shawn) to explain the error, he stated that he could not refund my purchase because the ‘button didn’t work.’ This is 100% unsatisfactory! This was a mistake made at Perkins, by no one else, and Perkins should make this right. A complete refund should be made to my by Perkins considering that I have been a loyal Perkins customer for more than 25 years!

I'll describe the service accurately, 7pm 4/16. The restaurant was not crowded. It took 15 minutes for the drinks after ordered. It took another 20 minutes for the food after ordered. The Manager knew what happened and apologized, but nothing went faster. The restaurant has uneven temperature ranges. Its very cold in some areas. I will delete this description based off the conclusion of the next visit.

I wish I could give this place negative reviews! My mother in law, my wife, and I were in the area visiting family, and we stopped at this Perkins before heading home. We got our food, my wife’s bacon wasn’t cooked at all, my hash browns weren’t cooked, none of our eggs weren’t cooked the way we asked for them, my wife’s chicken on her sandwich wasn’t cooked right, my mother in law couldn’t eat her sandwich because it was too hard, our food was cold. Our appetizers were better than our entree. The server was rude, she would come ask how everything was and before any of us could answer she would bolt the other way. The manager on shift was rude after we explained to the server we wanted some compensation for our service and for our food, she asked what we would like done for it. My mother in law asked for the manager and he came over and had an attitude the whole time she was talking to him.

I’ve been a fan of Perkins for many many years now no matter who owned it. It’s always been my favorite diner and I’ve never had a bad experience. I moved to Bethlehem a few years ago and I’m happy to say the Perkins in Bethlehem is everything I expected and I will continue to come here for many more years.