Chipotle Mexican Grill

This is my first time to order Chipotle. I order the take out since the pandemic. The food is wrapped well, and the taste is great. I ordered the Burrito and the High protein bowl. The burrito is huge and good enough for one person. The bowl has three layers that the top is veggie, chicken is in the middle and the rice is in the bottom. Everything is fresh, delicious and worth for the price.

Really disappointed to find out that you have to order online to get your food. We walked up to order when an upset customer informed us that they declined his service because he did not order online. We then proceeded to walk to our car and order online. When we walked in music was really quiet the vibe was happy repelling. When we picked up our food there was guacamole all over our bowl.

My daughter has celiac disease (gluten) and chipotle is one of the very few “fast casual” places she can eat at. The team on 6/10 around 11am was fantastic. The women took amazing measures to keep my daughter safe — wiping down counters, changing spoons, serving out of fresh containers. Every single precaution was taken without a single issue, in fact she did it with a smile. Amazing. Thank you!

While I love the food at Chipotle, this location runs out of just about everything on a routine basis. In my last 12 attempts at eating here over the course of two months, only one single time was I able to get what I wanted. And about half of those times I had to leave because they were out of rice and all protein. Additionally, they seem to forget to refill silverware and napkins and those are empty about half the time as well. Very disappointing and easily the worst Chipotle experience I’ve had.

Third time in a row now where they simply just don’t have meat. When asked if they plan to make more meat they just said “nope”. No chicken, no steak, no pork. All they have is tofu. Not even sautéed vegetables. Three times in a row now. They constantly run out of the vinaigrette as well. Staff does not seem to care if the customers are upset. They were giggling after customers were walking out. There were more than enough employees there so I don’t know what the deal is. The employees also find it very funny when they wait for the customers to get all the way to the service counter to randomly let them know that they are only serving customer through online orders. They says it’s due to Covid and lack of employees even though there’s at least 6-10 people working.