Subway

Claim to be unable to honor text message coupons, constantly out of herbs and cheese bread, absolutely terrible customer service. examples: Took my wife to get our lunch while we were working, and their fountain sodas weren't working for whatever reason. We asked if they could substitute just a Gatorade since we had wanted a combo, and the girl told us absolutely not we would have to pay for the Gatorade separate from the sandwich and end up spending like 4 more dollars than the combo in the process. Seriously, I've worked in retail and food customer service and that is absolutely not how to gain repeat customers. Even if you "shouldnt" or it's not company policy, there are steps as an employee you should take to offer legendary customer service to bring back customers. Take some initiative. Took my text message coupon to the store, employee at the time(same girl as the last story)told me there was no way to use the coupon and they weren't able to honor the deal. I've used coupons at this location multiple times. I also work at the mall and know this was a new employee who was probably just lying and didn't know how to do it and didn't want to admit it. I ended up paying full price because I'm not one to argue, but I've not been back since then.

Literally stood in line while another person was checking out then BOTH workers went into the back and 15 minutes later still didn’t come out. I gave up but was sitting near there with my other food and the person in front of me waited even longer. rang the bell 4-5x and still nothing.. you can see them both in the back standing around chatting....