Chipotle Mexican Grill

My burrito was made all wrong. It was breaking apart, completely soaked! The outside of the aluminum package was messy and dirty. They put the tomato salsa instead of the hot. I paid for guacamole and there was no guacamole in my burrito. The worst part was the fajitas were basically raw. Worst chipotle I’ve ever had. Why are they still doing take out only? They should have more time to up the quality now.

Never use the app when ordering from this place. Once the meat prep cook was done, the one that was supposed to finish the order decided to clean and collect trays from different parts of the kitchen while the burrito was open and exposed for a good 7-10 minutes. As I was sitting there waiting, regular customers had their food made and took off well after I was there. I ordered my food 20 minutes before. The prep cook had to finally take over as I mentioned that the food was getting cold. Even the computer labeled my order as LATE on their screen. What irritates me the most is how I was waiting for a long while and nobody acknowledged my presence while other customers have long since left. I’m literally waiting for the burrito to get wrapped up so I can get going. What is the purpose of ordering ahead when all you do is wait while others get their order from the counter. I honestly can say that nobody that works there really has an interest in customer awareness. A simple acknowledgment is a start. Seriously, what’s the point of steaming a tortilla when you can’t even finish your job.

It is ridiculous. Waited a pickup order for nearly an hour and the item is wrong. I ordered online and went for pickup. However, the system got some problems, so my order is not received. I waited in a long queue and finally a guy wrote my order down. Then I waited for another 20 mins and finally I received my WRONG order. I ordered chicken but there is no chicken. The workers and manager are so unprofessional. How can a fast food restaurant let a customer to wait for nearly one hour and finally delivers a wrong item? You need to go here to check it out. There are many ways to fix it. For example, give a full refund, or make the process faster and accurate. But they failed to make things right.