Firehouse Subs

Ordered online quarter till 6 Pickup time was 6 Pickup wasn’t ready until 6:10 Nothing special, not sure it’s worth the money- ordered an ‘engineer’ supposed to have mushrooms 🍄 and such - there were like 3 half or quarter slices. As you can see in the pictures at just about $8 per sub - to me doesn’t seem worth it.

We placed an order online today for pick-up. Paid their extra high price for a combo. When we got there they told us they had NO ICE and NO COLD DRINKS to sell. Okay. Things happen. Adjust my total or give me the "option" of having a drink w/ no ice. Nope. They didn't care. Got to the car to find they did not put the chips (that came with the combo) in the bag, nor did they put the extra "side" of chips we paid for in the bag - We had to go back inside to get them. How about not taking orders for drinks if you have no ice (at 1pm). There is a Harris Teeter across the parking lot. They sell ice. Or better yet, TELL customers you have no ice before you ring up the drink. The person at the register let the person after me order a drink and never said a word about not having ice. The employees did not care one bit. I paid $25 for 2 med subs, 2 chips and 1 medium drink. Lesson learned. There are great subs all over town. I'm sorry, but customer service is everything. Again, I get that things happen, no problem. But when the staff doesn't care and does nothing to make it right, that's just poor service.

Nice staff... But really cheap on the meat! BLT's were more like LT's. We ordered 2 Larges. One had only 2 strips of bacon on 1/2 the sandwich. The the other we had to take the bacon off one half and put it on the other. These are about $10 sandwiches! I have had great success at Firehouse at crossroadsssroads.