Panera Bread

We have given this location one too many chances and we won't be going back. Every time we visit the tables and floor are filthy. I luckily bring sanitizer and clean it myself. It's really concerning that they don't prioritize cleanliness here. I can't imagine how the kitchen looks like. I've written to customer care twice in hopes that it gets better, but they most not care. Do yourself a favor and go to a different location.

My children had received free kids meals with a purchase as a reward from school. The manager took our order and payment said would be ready shortly but over 20 minutes later still no food. My son went to ask and was told they must have lost the order. I had to reorder and wait...not a fun experience thankfully my children enjoyed their food once it was ready.

This location is consistently the worst when it comes to to-go orders. I’ve given them several chances and they have never gotten it right… Easily the worst to-go Panera experience ever. They leave ingredients out of meals, they leave meals out of orders, and when you call to get it corrected it’s impossible to get somebody on the phone… and when/if they finally do answer they are rude. To be fair the in-store experience is not so horrible, but is still worse than any other Panera I have ever been in. I am empathetic to COVID related staffing issues, but staffing issues have nothing to do with getting an order correct or making a meal the right way.

This place can't run without the manager in the building.. Somehow the same order can take somewhere from 5 to 35 minutes. 5 if the manager is in the building and up to 35 if he's not. That's unacceptable. The are people that work in the area and maybe they're doing pick-ups because they're on a tight lunch break, if guys don't like to do your job don't affect other people that are respectful of their job and can't overstay their lunch break.

Today I was there.my wife ordered soup /salad and I ordered margheritta fb. When I toke my order I find they forgot to give French bread(bread was included as ticket no.226432). I went back and asked missing bread and lady look at me like I am crazy and talked with other guy and finally she gave me bread with bad attitude . Bad service.