Dairy Express

Ordered from Dairy Express' website on 4/2 and had some troubles getting the order to place. My family was charged (3) instances of $36.30 for these errors. When initially approach about this issue, the owner, John, was not willing to work with us on resolving this matter. It was "not his problem" and he "goes through a third-party payment system." The payment service Dairy Express uses is ediningexpress.com. Unsatisfied with this, we called our bank. They suggested that seeing as how the money clearly left our account and landed in another, that the charges went through and we should be refunded back the money. We told them of our initial phone call with Dairy Express' owner, John, and the bank drafted us a letter, in hopes that John would do the right thing and no action would need to be taken against Dairy Express, by the bank. I personally went to Dairy Express with this letter and a copy of our bank statement detailing these (3) charges, on 4/2. I spoke with John. John insisted that this money never landed in his account and that he would need to talk to "his guy" at ediningexpress.com, to see what could be done. John asked me to leave my number so that he could follow-up with me. On 4/14 having not heard from John, I drove by Dairy Express to see if any progress had been made. John told me that he received a call from a lady stating that (2) of the (3) charges had been returned and that he still did not see where the money had entered his account. Still 4/14 I get home to confirm that no refunds have been received from Dairy Express, no phone calls received from them, and no phone calls were made to them. Shortly after confirming this I gave John one final call to try and work this out. He was not willing to do so. We've been eating at Dairy Express, regularly, for 7 years. We spend on average $35 per order and order 4-5 times per month. This equates to my family being worth $140-175 per month to John and Dairy Express. In a last ditch effort, trying to appeal to whatever sense of business I thought John may have, I offered to settle for a gift card, so that he wouldn't have to give up any cash and we're not out $108.96 in food resources. He declined, adamant that it's not his problem. We will be pursing action against Dairy Express in order to retrieve the funds and will never do business with John Baraklilis, his family (this including N & J Donuts), or the Dairy Express brand, ever again.

I had an issue with being charged 3 extra times for one order recently - over $100 in multiple charges. When I called the establishment to resolve it - a young woman initially answered the phone. When I explained the issue and asked to talk to the owner, she immediately copped an attitude and called for John (owner). When John picked up the phone he proceeded to tell me that me being charged multiple times by his establishment was "not his problem" (even though my bank statement clearly reads Dairy Express) and then blamed it on his "third party payment system". He then proceeded to speak to me condescendingly and accused me of wasting his time because he "didn't have the money" from the extra charges. I felt incredibly disrespected as a woman being told that I'm "crazy" and that the "extra charges didn't happen". My bank issued a certified letter to him confirming the charges had indeed cleared and he was in possession of the money. He was also given a copy of the charges via my bank statement. He is still refusing to refund and was not even willing to resolve the situation via a giftcard so that food could be compensated for the extra $100+ that was charged by Dairy Express.