Starbucks

The staff at this Starbucks is top notch. I am a regular customer and they know me by name. I am greeted warmly. On the rare occasion there is an error or something tastes off, they take care of my concerns swiftly and they aim to make it right. Those occasions are rare, though. This store can get super busy, so order ahead in the app is the way to go if in a hurry. They hustle, they are nice, and make everyone feel welcome, I believe.

The best thing about this Starbucks is that it opens late compared to some nicer ones downtown that cater to office workers. Convenient location but often is dirty with an overflowing trash can or dirty tables. Very busy location. Sometimes, there are people sitting there that look like they might be panhandlers. Best to make your trip brief.

This is a quick review since my group only ordered drinks and quickly left. However I can say I was thoroughly impressed with their speed and efficiency! It was a very chilly Light Up Night and the first time I believe I've visited this location. You could see from outside how long the line was and we hesitated on going in, but were pressed for time before the next Christmas tree lighting event. Once inside we realized the line, which practically began at the door, was moving along. It appeared to split up ahead and the one line was thankfully for people just using the restroom. As we inched closer I noticed perhaps 6-7 people furiously working behind the counter, including the manager. They took and called out completed orders in the same way as any other day and never appeared agitated or worn out. I'd be surprised if we were there longer than 15 minutes for our two venti mochas. As we left a delivery man pulling two carts full of milk gallons arrived, proving just how busy they were. Very impressed, good work team!

I enjoy my time here, most of the time. I'm sad that their hours are reduced and they close at 8 right now due to staffing shortage. These guys need new staff pronto, their napkin and trash area was a complete sty, with trash peeking out of the top of the counter. I understand that isn't their fault when it's as busy as it is, they can't make drinks and clean when orders keep coming in.

I enjoy popping into Market Square every time I visit home. Contrary to another review, I truly appreciate the fact that this Starbucks does not automatically remove people simply based on guesses of their housing situation. It's not hard to be a nice person! I applaud Shai in her ability to navigate rude customers blatantly discriminating against other humans. STARBUCKS IS FOR EVERYONE. Thank you Shai and Market Square Starbucks Team for doing what is GOOD for the Pittsburgh community.