Kickback Jack's

They can't cook a steak to save their lives, I sent my food back twice before just giving up and taking the rest to my dog. Wonderful if you'd like a hockey puck (well done) the service is good though, the fish is also bland based on my fiance's report. All in all I will never spend 100$ again to feed three people here.

very loud with multiple televisions playing different things, mostly sports. the selection for vegetarians was limited to appetizers but the spinach artichoke dip was pretty good. the people who went with me enjoyed their meat entrees but as a vegetarian this world not be my first choice for a restaurant

My family and I stopped in for lunch, we arrived at 12:18pm. We were seated and waited for our server/waitstaff. Our "server" never appeared. We waited for more than 15 minutes. A couple came in a few minutes after our group and within our 15 minute wait had gotten their drinks, wine and appetizer. By 1:00p we still had not seen our "server". My daughter went to the young lady who seated us and let her know we had not gotten any drinks or seen our server. Shortly after a young lady named Jessica came over, told us since we'd waited so long we could get an appetizer compliments of the manager. Jessica told us we were not in her area, but she would take care of our order. We asked who was supposed to be our server and she said "Nicole". Well, Nicole had walked by our table 3 or 4 times, looking over at us and kept going. We asked for a manager. Jessica was very good and in spite of having 10 tables of her own to take care of. Nicole did bring some of our order out when it was ready, but still did not acknowledge or speak to any of us at the table. The manager did come talk with us and apologized for the wait and service. Jessica got the tip. Nicole gets the bad review! Overall, after Jessica came to our table things were fine. Our meals and drinks were very good. Everyone enjoyed their meal. We will be going back to Kickback Jack. But trust me, we will not ask for nor accept Nicole as our server. We are asking for Jessica from now on!!

We had 4 adults in our group ... Food and atmosphere was great, steak was well done when asked for medium, shrimp was forgotten so it came out late and the salad was forgotten and came out after the meal. I do want to say that we went on a Saturday night but still paid the same price so we should get the same service as any other night. I also want to say that I enjoyed the night so much that I hate to give a bad review. We will go back and hope for a better experience with service.

First time ever eat here. We came in on a Sunday around 12 noon not to busy but it was getting busy by time we was done. The waitress was very nice, friendly, always there if you needed something, and she knew about all the food. We even spoke to one of the cooks in the kitchen and she was very nice. If need be I can tell y'all both of their names. I added a few pics of our food. Next time we come to Richmond I hope to eat here again one of my new favorite places 😋