Silver Star Grille

It was a good dinner but in a Saturday night the wait was rediculous. They wouldn't take a reservation from our party, but when we got there we were on a waiting list because we had no reservation. Drinks at the bar were good but took 1.5 hours to get seated. Had it been up to me we would have left but the dinner party was for a friend. Hostess were rude when asked about seating. Food was meh...

Wife and I stopped and ate dinner on a Monday night and the food was excellent! The most important thing was the service was excellent as well! We had issues with the Tavern in Bossier and thought I would never go back but if the service stays like this in Shreveport at the Grill I will definitely return! Thanks for a great steak and exceptional service! Wished your other store in Bossier was the same!

We had a fly in our glass of tea. Last time I had a hair in my food and I said nothing, but this time I had to say something . I know these things sometimes happen, but 2 visits back to back with different issues? I used to own a restaurant and if my customer found something like that and it was legitimate I always offered to buy their meal. Today, I paid for a group of seven people to have steaks and certainly didn’t need for anyone to pay for a meal, so I spoke to the manager, because I didn’t want the issue to be swept under the rug again. I told him how I felt and he didn’t even offer a discount for the meal. Going out to eat is all about good customer service and a clean restaurant. I hate to say it, but really great food and beautiful atmosphere doesn’t cover up contaminated food and bad management.

Waited on a confirmation for a reservation for over 24 hours for Saturday June 18. I was rudely told that management was busy and would call whenever they could per Abby. Only minutes later I received a call back. I've been to this establishment a few times but food had to be sent back due to being cold. Our server Kirsten was very polite and attentive the only positive thing about the day.