Taco Bell

I would’ve given this place five stars just because of the performance of how they get the food out and everything until the last 10 minutes I was here me and my family were sitting here eating and there was an older gentleman probably around 65 waiting on his food and I’ve been waiting quite some time and I think someone else grabbed his food and went out the door with it when he got up to ask about it somebody from the back and yelled at him rudely and said well if you want to I can just stop what I’m doing and make it right now. What happened to respecting your elders or just having some decency to be polite he literally wasn’t up there throwing a fit or anything he just merely asked if his food was almost done. Smh

Yesterday I placed an online pickup order around 11:18am. I went to pick up my order and the entire store was closed. They were deep cleaning so I did get an explanation for that, however in the app it said order received and was being made which confused me. 20 minutes go by and I notice they have drive thru operations going. So I call and ask if I can have my order made that I already placed and hadn't picked up yet. I was brushed off and told that I'd just have to ask for a refund from taco bell customer service. I had proof of payment and even proof saying my food was ready. I wasted my free reward for the free Mexican pizza because of the IOU from the super bowl. I tried telling the staff that the order was already paid for and even gave them my order number. They still refused to give me my order and continued to tell me to call customer support to get a refund. Well I did and it took 2 hours of being on hold to even get ahold of customer service. They reassured me that it was totally unacceptable that they didn't give me my order when I provided proof. I still haven't gotten my reward back like was promised and my refund is still no where to be seen. I'm extremely frustrated with the lack of customer service and I'm ashamed that I was even a loyal customer to this franchise with this much Bs going on. I understand something happens yesterday but you should've turned off your POS so no one could place mobile orders and save the frustration. I just wanted my food. I feel like such a Karen for even having to write a review like this based off of one bad experience but this was just beyond unacceptable. I really hope the management can re learn on some customer service skills and improve on experiences such as mine. I probably won't ever see my $20 again...