Domino's Pizza

Should be zero stars !! 55 bucks for two pizzas and you can take a look at the attached photos to see how they were delivered. . . 2 hours after ordering. First, some guy couldn't understand what I was ordering. Then, another lady was talking to me in Spanish. After one minute later, she realizes that I am trying to speak English. After placing my order, they mess up my phone number and room number. After two hours, I get a phone call from the lobby telling me to call Dominos, this time they get it correctly and finally .... we open our cold pizza that looks like it was taken out of the garbage. 😡

Make sure you put your apartment number on the online order form multiple times or they won’t be able to see it. They left my pizza on a random doorstep without calling me even though I opted out of contactless delivery. When I called the store, they said the delivery driver had called me twice; however, I had zero missed calls. When I called the store, they verified the number I was calling from was the number the delivery driver had, so I don’t know how I had 0 missed calls. Then they said there was nothing they could do because the order had already been dropped off. “Sorry, sir. We hope you find your order.” Then they hung up. I found my order two buildings away.

Don’t order from here on a snow day. You would think they would be equipped to handle a snow day being in the mountains. We waited for 2.5 hours, finally the delivery guy called and he couldn’t find the address. Then I called the location, they said the delivery guy is having car problems. They cancelled my order.

My fiancé and I were passing through Colorado and stayed at a hotel near by. To add to a stressful day, I received TERRIBLE CUSTOMER SERVICE FROM DOMINOS TONIGHT. This was my first time ever receiving bad customer service. My home state is TX & they give GREAT customer service. Other states that I’ve stopped in I’ve received good customer service. I placed an order online at 9:50 p.m tonight. It showed that it was going through quality check at 10p.m. I continuously checked the website for updates. I’ve never encounter a problem like this before with dominos. Time proceeds to pass by. It’s now 11p.m(a hour later) and I decide to call. The man that answered the phone asked how could he help me. I told him that I placed an order for delivery at 9:50p.m and it was showing quality check at 10p.m. He proceeded to tell me that the delivery driver was about to walk out the door. I specifically asked him “IS MY FOOD GOING TO BE COLD”? He stated “NO ”. My phone conversation lasted two minutes. The drive from the hotel should take no more than 6 to 7 minutes tops, and that’s just being courteous. It took my delivery driver 10 minutes for him to get to me. Twice the given drive time on the map. I applaud the delivery driver and really appreciate him for at least apologizing about the wait. Kudos for that. I get my food and check it with my fiancé. Our food definitely isn’t fresh!!!! On top of this situation I’m pregnant and take food quality more serious at this time. My pizza was COLD!!! My fiancé sandwich WAS COLD/ROOM TEMPERATURE AND DRIED OUT. His pasta was warm enough to eat. EVERYTHING ELSE WENT IN THE TRASH!!! I made sure to take pictures for proof, when I post about this horrible experience everywhere possible on social media tomorrow. To make matters worse I proceeded to call the store after being upset about being lied to and unsatisfied. The LADY who answered the phone was RUDE AND REFUSED to give me her name. I had to call the store twice, because this individual wanted to give poor customer service and decided to hang up in my face after I asked to speak with a manager. She specially told me “THERE IS NO MANAGER RIGHT NOW” . Ummmm how don’t you have a manager on duty. When I asked for her name she refused and decided to hang up in my face. I quickly called back in shock & tried to hold my composure. She refused to give me her name and the manager name. She had the nerve to tell me I could call back in a hour and a half. That would be pointless because the store would be closed. She proceeded to ask me with an attitude on how she could help me, so at the point I just told her I was unsatisfied with my food and it was cold & I wanted to know what could be done about it. She then told me she didn’t know and she would have to wait on her manager. I told explained to her that I’m not from this town and I’m just passing through. I’ll be gone tomorrow, before the store is open. I asked for her name again and she stated that she couldn’t disclose that information until after she speaks with her manager, which is insane. If that’s the case, why isn’t that a policy and what’s the purpose of name tags. My whole reason for wanting to speak with a manager was to get a resolution. I’m disappointed in how Domino’s allows their employees to act. Especially, when there’s no supervision around. It speaks a lot about management. I told her that it was fine that she didn’t want to give me her name. I’ll be contacting corporate tomorrow and posting reviews. The best part about it, ITS A RECORDED CALL. I’ve been in the food industry for a few years and even management, that is not the proper way to handle an unsatisfied customer. Especially by hanging up in someone’s face when there wasn’t any derogatory language or disrespect. The worse part about it, is that the reviews are horrible for this location at 324 US-6 #20, Dillon, CO 80435. And clearly it’s acceptable by Domino’s with the way they treat their customers.!!! UNACCEPTABLE.

How can you cancel my order, then instruct me to call the store and tell me that you’re too busy to carry it to the car but I could possibly walk in and get it but you cancelled it so now there is no pizza and I have to re-order and I have to sit here again for over 30 minutes, now an hour has gone by and I’m watching everyone go in and “grab their piece of the pie”