Tap House Grille

Originally visited in October 2016 for a private party. Really enjoyed the food and the atmosphere but the service was terrible, taking over 20 minutes to get a beer! Decided to give this local restaurant another try. Again the food is really really good, however the service is terrible!!! Ended up with the same wait staff, what are the odds...waited over 20 minutes for our first beer because the waitress was to busy with a private party. When she finally came back to the table there was no apology for how long she was gone and no "excuse" as to where our drink order was. After finally receiving our drink order it took at least another 20 or so minutes to put our dinner order in. At this point we did not see our waitress for a solid 30 minutes!! Someone from our party had to get the manager to ask what was going on with our food and an "excuse" about the steak being over done was made, and the food would be out within 3 minutes. 3/4 of the people in our party were satisfied with their food, the manager NEVER came back to check up on us to see if our order/experience was good and the waitress never came back to check on us, expect to take our plates and give us the check...at the same time. I will add the manager did take off a "round of drinks" from the bill due to waiting over an hour for our food and coincidentally blaming it on the playoff games, which in my mind is absolutely no excuse for terrible service. So while the food is good the service is TERRIBLE!! If you have hours to spend on waiting for food & drinks then this is the place for you...

Food was pretty average. Fries were cold. Hot sandwiches were cold. Wait staff wouldn't come over to ask if we needed anything or refill our drinks. When we finally got her attention, she told us the big table next to us demanded more of her attention. Not the answer we were looking for. The alcohol promotion people were really nice, but they couldn't help us with orders. This was the 2nd time I was there. First was pretty awful too, but gave them the benefit of the doubt. 2 strikes and you are out in my restaurant book. Place was clean though.

If you can get past the smell of the place then you will enjoy it. When i first walked it it smelled of a cross between stale beer and urine. The dining area was much better (no smells at all) but they really need to clean/deodorizer the entrance and hostess area. After seeing the pictures I had to get the pretzel. Well worth it. Super yummy and the salt was added to taste so I loved that they only put a small amount on. The dipping sauce was good, but I asked for the yellow mustard and well and that just sealed the meal. The Buffalo chicken wrap was insanely hot and i love hot. The waitress realized that they missed the blue cheese to cut the heat and brought some out.