Chipotle Mexican Grill

I'm not sure what the deal is, but there is something majorly wrong with my order every single time I go here. This was supposed to be a chicken quesadilla, and there's no chicken. Had to already go back through because they didn't bag any of the three sides that came with my meal either. Pretty expensive for not even getting my full meal or even getting it correct. I mean, we even use the app to order ahead, the description of what's supposed to be included is literally printed on the label... Won't be going here again. Also, my side of chips are chewy. Serious waste of money.

Only four stars because we did have to wait kind of long for our mobile order and they had run out of chips. The woman at the pickup window provided great customer service though. She apologized, let us know they were short staffed, told us how to get refund on the chips, and gave us free fountain drinks.

Ordered chipotle though there app still 6:30. Our order was suppose to be delivered before 7pm. At 7:30 a driver picked up the order and then cancelled it. I drove to chipotle with my son explaining all of this and looking to have our meals remade. Chipotle told us there was nothing they could do. So there we were at almost 8pm with no dinner and now out $45. You’d think after driving all the way there the least they could do was remake our meal!

I went here last night and had the worst experience I’ve ever had here. There seemed to be no managers and all young workers. The drive thru apparently weren’t making their own bowels either. There was maybe five people in line when we walked in. When we approached the front we were told we had to wait while they made some online orders.. no big deal… however… when we finally ordered we went to cash out and they managed to have lost our bowls in all the mixed up food. I heard employees cursing at each other because everyone seemed to want to work drive thru orders and nobody wanted to wait on customers inside. They mixed up drive thru orders so I’m sure there will be more complaints. We waited 25 min for them to try and find our bowls, only to remake them before having us on our way. This location is way too busy to have nobody inside guiding people on what to do. Get better management.

Came at 4ish on a Saturday. All digital orders. Fine. Ordered online. I like extra rice, extra sour cream, and extra cheese. Wait in line to pay at the window. Told to pay inside? Confusingly get let in to wait in the LINE that JUST formed because they just opened the doors. Finally paid for my order went home to eat. It was divided among the burrito all wrong. It's like because they did a digital order, they ignored all the extras requested and just half A**Ed it because no one is watching. Incredibly dissapointed because I do like Chipotle. But 16 dollars for 2 burritos that are half-done? Nty. Place seems to be filled with young workers constantly. I wasted half an hour in line in the drive thru and inside. They don't understand, but the amount of people that drive away because it's digital only is crazy. Sitting in the parking lot placing my order, I watched at least 6 cars park, walk up to the door, and leave.