Sonic Drive-in

Came here and I live less than five minutes away. It was 9:50 almost 10 o'clock. We ordered our food and once we received our food we proceeded to leave . Once we got not even 30 seconds down the road I was getting the food out of the bag and my burger was not what I ordered. I ordered the super sonic double bacon cheeseburger. Well to my surprise there was only one patty on there. So I called them thankfully someone answered on the second call. I told them what was wrong and they proceeded to tell me they were closing and I was already pulling back in to the restaurant and I told them that. So they said they would re-make the burger. That was a good thing that they offered to re-make the burger as they were closing. So I think anyone who gets something made again it should be what you ordered......well so my wife and I get back on the road and we're pulling in to our apartment and I'm pulling the new burger out and to my surprise......ANOTHER SCREW UP!! Same situation as the first one. So I was going to take my loss and just eat the burgers. Once I bit into the burger the patty was almost as hard as biting into a thick piece of bacon ( and not the soft bacon ). Very disappointed in this trip to this particular Sonic in Murfreesboro, TN on Middle Tennessee Blvd.

Never order breakfast here. Their breakfast burritos are tiny even the 4$ ones and they are crazy stingy with salsa. On multiple occasions I’ve not gotten everything I ordered. Their burgers are fine. Milkshakes don’t disappoint. Every time I’ve ordered breakfast though it’s been an incredibly disappointing experience.

Really not-so-great service last time I visited. I asked for extra bacon on my BLT and received one small piece the size of a quarter. I dont usually send things back, but I couldn't bring myself to eat the bread, mayo and tomato essentially by themselves. This was all after waiting for 25 minutes when the place wasn't really busy at all. When the carhop took my sandwich back to add more bacon, I had to call in for a 3rd time to see if they had forgotten. So in total, I was there for 30+ minutes and my tots were cold by the time my sandwich came back out. Both employees I interacted with seemed totally uninterested in helping correct my order. My carhop stood outside talking to friends essentially the entire time I was there (that's how slow they were) and the person behind the speaker needs some serious training in customer service etiquette. I have been in the service industry for many years and rarely leave reviews, but since Google asked I figured I would share some feedback.

Order through the app, everything came out perfect. I live close by so I visit this location often and rarely have issues with the service. Edit- Tonight I ordered through the app, after having a few troublesome visits lately this time my drinks were wrong. Pressed the button for assistance, no response. I tried 3 booths and called the store with no response. Poor service tonight. Edit again- I've come back a few times since the new management took over and am pleased to say service has improved tremendously, as well as order accuracy. Thank you guys! Will keep this one my main Sonic.

If I could leave 0 stars I would!! I came here on 1/19/2022 and they messed up the entire order! My friend had hair in her burger! They gave me tots instead of fries and my chicken was hard and cold! My other friends burger was still frozen in the middle! Like how is that possible?!?! The car hop ROBIN had a stank attitude she brought my fries out not even in a bag! Overall worse experience with this place!! I didn’t even bother asking them to redo my friends burger due to how incompetent and disrespectful miss ROBIN was!!! Don’t come here!

I did an online order at 7:19 P.M. and didn’t receive my food until 7:53 P.M. after being told multiple times “We’re getting that out to you as soon as possible!” After waiting 30 minutes, I clicked the Red Button and explained my frustration and she didn’t reply but left the mic on accidentally and said a few seconds later “He said he’s here I guess” I’m curious how it takes 34 minutes to cook a burrito and tater tots. After receiving the food, it was COLD! If you make somebody wait 30+ minutes on their food because of YOUR mistake, you do NOT bring them the cold food.

I can't even remember how many second chances I've given on the Sonic Blasts at this point but every time I've been to a Sonic in Murfreesboro the last 7.5 months of my pregnancy it's been disappointing at best. Every single time I've ordered a bbn last it's been a few pieces of candy on top with a cup full of vanilla ice cream. I've included a photo of the most recent trip. 😕 I've emailed Sonic a few times and apparently because of covid have only gotten a response from my last trip. They offered a small classic shake. 🙄 So if you're looking for icecream with add ins go to Dairy Queen.... if you're looking to pay extra for a cup full of vanilla soft serve, go to Sonic.